Frequently Asked Questions

What Types of Counseling do we do?

At Eye 2 Eye Counseling Center, we work with Individuals, Couples and adult family issues.  We specialize in both relationship with self and relationships with others.

Do we take Insurance?

Eye 2 Eye Counseling Center Accepts Aetna PPO and  is an Out of Network Provider for other insurances.  Please call your insurance and ask if you have Out of Network benefits, the percentage of reimbursement and if you have a deductible that will need to be met before payments can be reimbursed.  We will provide you with a Superbill after each session that you can submit to your insurance provider.
Sessions with Interns cannot be reimbursed but are offered at a significantly reduced rate

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Couples Counseling and Insurance

Couples therapy is unique and doesn’t quite fit the medical/insurance model – in fact many plans outright exclude couples/marriage therapy as a covered service even if other mental health/behavioral health services are covered. And for many reasons, it is standard practice in the field to not accept insurance for couples therapy. As such, we do not accept insurance for couples therapy sessions.

At the core of the insurance issue is that for the insurance model, the individual and their diagnosis are the “identified client.” But for couples therapy, the couple is the client. Why does this matter and why does this mean insurance can’t be used for couples therapy? Here are some the reasons this is the standard practice in the field:

Medical Necessity Requirement: Insurance typically requires a diagnosis to prove “medical necessity,” which is easier to define for individual therapy. Couples therapy, however, focuses on relational issues rather than individual mental health diagnoses, and these often don’t meet insurance standards for coverage.

Diagnostic Limitations: If insurance is used, a therapist may need to diagnose one partner with a mental health condition to justify coverage, even if the primary issues are relational. This can create potential ethical concerns, as the focus is on the relationship, not solely on one person’s diagnosis.

Confidentiality Concerns: When billing insurance, therapists must submit records, including sensitive information. Many couples prefer to keep details about their relationship private, and out of insurance company records, which might feel intrusive or less secure.

Chart Ownership and Access Rights: In couples therapy, the therapist typically maintains one shared record for both partners. However, if insurance is involved, only one partner is generally considered the “identified patient” for coverage purposes, which can legally complicate chart ownership. Both partners may not have equal rights to access or control over the records since insurance recognizes only one individual as the primary client. This can lead to confidentiality concerns if one partner requests access without the other’s consent.

Specialized Services: Many therapists use specific techniques and approaches designed specifically for couples, which insurance may not cover or recognize as “evidence-based” for individual treatment. By not relying on insurance, therapists can focus on the unique needs of couples without being limited to approved treatments.